Privacy Policy

Effective Date: January 1, 2024

Cates Clock Repair ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website catesclkrepair.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Service requests and clock descriptions
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referral source

How We Use Your Information

We use the information we collect for the following purposes:

• Provide and improve our clock repair services
• Process service requests and communicate about your timepieces
• Send service updates, appointment confirmations, and completion notifications
• Process payments and maintain financial records
• Respond to customer inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and user experience
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or asset sale, customer information may be transferred
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure and encrypted data transmission
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through certified payment processors

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot fully eliminate all security risks.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Functional Cookies: Remember your preferences and provide enhanced features
• Analytics Cookies: Help us understand website usage and improve our services

You can manage your cookie preferences through our cookie consent banner or your browser settings. Please see our Cookie Policy for more detailed information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing of your personal information

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Service records: 7 years from completion of service
• Financial records: 7 years from transaction date
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: 26 months from collection

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: