The Beginning of Our Journey

Cates Clock Repair began in 2008 when founder Michael Cates discovered his passion for horology while restoring his great-grandfather's 1890s mantel clock. What started as a personal project in a small garage workshop has grown into one of the most trusted clock repair services in the United States.

Michael's fascination with the intricate mechanics and craftsmanship of timepieces led him to study traditional clockmaking techniques while also mastering modern precision methods. His dedication to preserving both the functionality and historical integrity of each timepiece has earned the trust of collectors, antique dealers, and families across the nation.

From our headquarters in Prior Lake, Minnesota, we now serve customers in all 50 states, handling everything from simple quartz replacements to complex mechanical restorations of centuries-old grandfather clocks.

Clock repair workshop with vintage tools and clock parts

Our Mission & Values

Passion for Craftsmanship

We believe every timepiece deserves the highest level of care and attention. Our passion for the art of clockmaking drives us to deliver exceptional results that honor the original craftsman's vision.

Preserving Heritage

We understand that clocks are more than timekeeping devices - they're family heirlooms, historical artifacts, and works of art. Our mission is to preserve these treasures for future generations.

Customer Trust

Building lasting relationships with our customers is fundamental to our success. We provide transparent communication, detailed progress updates, and honest assessments of every timepiece.

Why Customers Choose Cates Clock Repair

Precision Diagnostics

We use professional-grade timing equipment and precision instruments to accurately diagnose issues before beginning any repair work, ensuring the most effective solution.

Secure Nationwide Shipping

Our specialized packaging and insured shipping process ensures your precious timepieces are protected during transport to and from our Minnesota workshop.

Authentic Parts & Materials

We source authentic replacement parts and use traditional materials whenever possible, maintaining the historical integrity and value of antique timepieces.

Quick Turnaround

Most repairs are completed within 2-3 weeks, with emergency services available for urgent situations. We keep customers informed throughout the entire process.

Detailed Documentation

Every repair includes comprehensive documentation of work performed, parts replaced, and care instructions to help maintain your timepiece's condition.

Meet Our Expert Team

Michael Cates, Master Clock Repair Specialist

Michael Cates

Master Clockmaker & Founder

With over 15 years of experience, Michael specializes in antique mechanical movements and complex restoration projects. He holds certifications in traditional European clockmaking techniques.

Sarah Johnson, Clock Restoration Specialist

Sarah Johnson

Restoration Specialist

Sarah brings expertise in case restoration and refinishing. Her attention to detail ensures that both the movement and exterior of each timepiece receive proper care and restoration.

Robert Chen, Modern Clock Repair Technician

Robert Chen

Modern Systems Technician

Robert specializes in contemporary quartz movements and electronic clock systems. His technical expertise ensures efficient repair of modern timepieces and digital clock mechanisms.

Emily Rodriguez, Customer Service Manager

Emily Rodriguez

Customer Service Manager

Emily coordinates customer communications and ensures every client receives detailed updates throughout the repair process. She manages our nationwide shipping operations.

Our Workshop

Our state-of-the-art workshop in Prior Lake, Minnesota combines traditional craftsmanship with modern precision equipment. The facility features dedicated areas for mechanical repairs, case restoration, and precision timing adjustments.

We maintain climate-controlled storage for customer timepieces and use specialized tools including timing machines, ultrasonic cleaners, and precision measurement instruments to ensure the highest quality results.

Climate-Controlled Environment
Professional-Grade Equipment
Secure Storage Systems
Documentation Photography
Professional clock repair workshop with precision tools and equipment

Experience Our Expertise

Join thousands of satisfied customers who trust Cates Clock Repair with their most precious timepieces. Contact us today for your free consultation.